FAQ’s (Frequently Asked Questions)

Question: How many devices can simultaneously use PharmaGuide data using the same 14-digit subscription code?

Answer: PharmaGuide data cannot be simultaneously used on more than one device using the same 14-digit subscription code. The prepaid 14 digit subscription code is for one time use only. If the application is being used on more than one device using the same 14-digit subscription code, the subscription will be blocked automatically.

Question: If I have already downloaded the application from App store or Play Store with sample data, how can I upgrade to download complete data?

Answer: Purchase the 14-digit subscription code.

For Android devices:

1. Open PharmaGuide Mobile App that you have already installed with sample data on your Android phone.
2. Tap the Menu icon on the top left.
3. Now tap 'Subscribe to Data' and follow the directions at they appear on the screen.

For iPhone devices:

1. Open a web browser (e.g. Safari) and go to http://www.epharmaguide.com/Mobile/Subscribe. Fill in the subscription form with your correct details.
2. Open PharmaGuide Mobile App that you have already installed with sample data on your iPhone.
3. Tap the Menu icon on the top left.
4. Now tap 'Update.' Complete data will begin to download.

Question: Is PharmaGuide Mobile App subscription- based?

Answer: Yes. PharmaGuide Mobile App with complete data is provided only to subscribed users. You can subscribe by purchasing a prepaid 14-digit subscription code. The data is available to use for one year, starting from the date you download. After one year, the user will have to re-subscribe i.e., purchase a new prepaid 14-digit subscription code.

Question: Why is my PharmaGuide Mobile App now displaying sample data when I have already entered the prepaid 14 digit subscription code?

Answer: Your subscription period has expired. Please purchase new 14-digit subscription code to download complete data.

Question: How can I get the 14-digit subscription code for PharmaGuide Mobile App?

Answer: Please visit our website:http://www.epharmaguide.com/Product/Purchase. You can also call us at our local office or email us at support@epharmaguide.com .

Question: Which devices are supported by PharmaGuide Mobile App?

Answer: We support all devices that meet the following requirements:

  • Your Android phone is running Android OS
  • version 4.0.3 or later.
  • Your iPhone is running iOS 7 or later.
  • Your phone is able to receive SMS during the verification process.

Question: Do I need to connect to the Internet to use PharmaGuide Mobile App?

Answer: Internet connection is not required. This is an offline application. However, to download the application, you need Internet access for about two to five minutes. Once downloaded, you do not need Internet access to use the application.

Question: How can I know when my subscription expires and whether my data is updated or not?

Answer: Tap the Menu icon on the top left of the screen. You can see the expiry date for your subscription and the date on which your data was last updated.

Question: How can I update my data?

Answer: Your data is automatically updated every month. However, you need to have Internet access to receive an update. It is recommended that you connect to the Internet for a few minutes at least once in 30 days to automatically receive the update. You can also go to the Menu, connect to the Internet and then tap 'Update.’

Question: Do I have to purchase a different 14 digit subscription code in order to use data of different GCC countries?

Answer: No. One prepaid 14-digit Subscription Code enables you to download data for all six GCC Countries. You can view the data of any of the six GCC countries (i.e. Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE). Once downloaded, no internet connectivity is required to use the data of any of the six GCC countries. Data of all countries will be updated automatically.

Question: How do I know which country's data I am currently viewing?

Answer: Respective country name appears at the top of the screen (e.g. PharmaGuide GCC Edition UAE or PharmaGuide GCC Edition Saudi Arabia).

Question: Can I switch between countries to view the data of any other country?

Answer: Yes, you may change or switch between countries as many times as you like. No internet connectivity is required. It is an offline application.

Question: How do I switch to another country to see its data?

Answer: Tap the menu icon on the top left of the screen. Click 'Select Country.' You may select any country from the drop down menu.

Question: What happens after I change the country?

Answer: If you were already viewing information of any product previously, information will remain as it is on the screen after you change the country name, provided the product is available in that country. In case the product is not available in that country, the main search screen will automatically appear.

Question: My application is not working properly (e.g. search result is not appearing or showing some error). What should I do?

Answer: Connect to the Internet. Tap the menu icon. Click on 'Reset Application' in the menu. This will reset your application. Now, login using your mobile number. This will start the application without any error. Please do not use this feature unless it is necessary. For further guidance, call us at our local office or email us at support@epharmaguide.com.

Question: I have lost or changed my mobile phone. Do I have to purchase another subscription code?

Answer: No. You can install PharmaGuide Mobile App on your new phone without having to purchase another subscription code. Make sure you give correct details in the subscription form when you download the application. Your correct details will enable us to verify your personal information with us. Call us at our local office or email us at support@epharmaguide.com. After the verification process is carried out, you can download the application again on your new phone free of cost.

Question: I get a 'Mobile number verification failed' error message. What does this mean?

Answer: It can mean any of the following:

  • You have entered the incorrect phone number. Make sure you add the + sign and country code as prefix (e.g. +923341234567).
  • You are not connected to the Internet.
  • You have not entered the phone number of the SIM card you are currently using on the phone on which PharmaGuide Mobile App is installed.
  • You have changed the default SMS app Settings on your phone. You have denied PharmaGuide app the permission to read SMS.

Question: How can I switch my PharmaGuide subscription to another cell phone number?

Answer: Tap the Menu icon on the top left of the screen. Click on 'Change cell phone number' and follow the directions as they appear on the screen. This will reset the application. You can now login with your new cell phone number. Note: The SIM card of the new cell phone number should be in that mobile phone on which you want to use PharmaGuide App.

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